Follow below steps only if you are having subscriptions configured directly in GoCardless.
IMPORTANT: By default, the addon will Attempt Capture for recurring invoices from WHMCS side. You must decide between below Option 1 or Option 2 based on your needs to handle subscriptions (recurring invoices) properly and avoid invoice being charged twice by addon and GoCardless subscription.
Option 1:
If you would like to let the subscriptions continue as it is on GoCardless side, you can STOP the invoices from being processed by addon at WHMCS side by following below steps,
- Get the Subscription ID from GoCardless
- Update the Subscription ID in WHMCS against the specific client's Product
- In case of more than one product under a single invoice, updating subscription ID on any one of the products is sufficient.
This will make the Nifty Direct Debit add-on to update the invoice status depending on the GoCardless subscription status.
Option 2:
If you would like to stop subscriptions being processed at GoCardless side and want the addon to handle subscriptions (recurring invoices) at WHMCS side, you need to follow below steps,
- Stop / delete relevant subscription in GoCardless.
- Go into required client product in WHMCS and clear the value in Subscription ID, if any
- IMPORTANT: You may have to send emails out to your customers beforehand as GoCardless will send emails out to your customer when you cancel the subscriptions.
