| Configuration | Description |
|---|---|
| Logs / Actions to monitor
The logs and actions you wish to monitor and receive alerts instantly on-screen and email. |
|
| Activity Log | Enable this if you would like to be notified as on when an error is reported in WHMCS. |
| Gateway Log | Enable this if you would like to be notified as on when an error is reported during payments. |
| Tickets | Get alerts on-screen when a new ticket / reply is received.
Alert for staff actions Enable this to receive / publish notifications to all staffs belongs to the ticket department when a fellow staff makes any change in the ticket like staff reply, add note, change priority and etc. Note: Ticket alerts do not notify through email. The 'User group(s) to be notified' configuration and 'Notify by email' configuration are not applicable for ticket alerts. |
| User group(s) to be notified | The Administrator Roles you wish to notify instantly on-screen when an error occurs on the selected log(s). |
| Exclusion(s)
Exceptional cases which you do not want to be shown as error. |
|
| Exclusion list | You can add number of exclusions by adding one exclusion per line
Usage examples: To exclude errors contain certain words: *search keyword* To exclude errors starting with: search keyword* To exclude errors ends with: *search keyword To exclude errors match exactly: search keyword Note: This exclusion(s) are applicable only for Activity log and Gateway log monitors. |
| Advanced
Few more configuration to make the user experience better. |
|
| Alerts sound | Turn ON for alert ring tone. |
| Max. alerts | Maximum number of alerts to be shown on screen. |
| Notify on-screen | Turn ON to activate on-screen notifications. |
| Notify by email | Turn ON to activate email notifications.
Note: Email notifications are applicable only for Activity log and Gateway log monitors. |
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