A: Setting up direct debit normally takes 3-7 days.
Invoice status explanations:
- Payment Pending - The payment is still under process and will take 3-7 days to complete. The purchased products will not be available at this point
- Paid - The payment was successful. The purchased products will be activated and available to download where required
- Failed - The direct debit payment has failed, please check with GoCardless for the reason.
Q: Do I have to setup direct debit for every month's / year's payment?
A: No, direct debit is setup only once. Our billing system will automatically charge your bank account through direct debit whenever an invoice is due.
Q: Do you store my bank account details? Is it safe?
A: We do not store your bank account information in our server. This is stored and managed by GoCardless who is our direct debit payment gateway provider. And, YES it is safe.
